What’s new in BMC Service Desk Express version 10

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Recorded: Wednesday, April 21, 2010 3:00 pm

Please join us to hear about the exciting enhancements in BMC Service Desk Express version 10. In this session we will cover what’s new or different in this release - including software / hardware requirements, supported software, upgrade considerations and requirements. New features to be covered include: Change Management CI Explorer Web Services QuickViews Integrations (MS Exchange/Outlook, ProactiveNet, BBCA, Bomgar, SCOM/SCCM now included for free) Email conversation General product updates (Templates, word wrap, auto close, custom close forms, whiteboard ticket auto start, self service..)

Speaker: Paul Fernandez, BMC Software

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